Refund & Cancellation Policy
Comprehensive guidelines governing digital subscription access, payment reversals via Razorpay, app marketplace billing, and account cancellation parameters.
Strict 48-Hour Reversal Window & SaaS Delivery Notice
Due to immediate digital access and intelligence activation, financial transactions are final. Reversal claims for portal purchases (via Razorpay) or mobile marketplaces must be filed within 48 hours from the payment timestamp.
Core Agreement
TenderPrime (Operated under the legal ownership of SAURISH VENTURES PRIVATE LIMITED, hereinafter referred to as "the Platform", "We", "Us", or "Our") operates as a cloud-based SaaS model. We deliver data-driven intelligence, procurement insights, automated alert systems, competitor profiling, and documentation management for commercial and government tenders across India.
Portal (Web-Based) Purchases via Razorpay
Transactions initiated directly through our official portal (https://tenderprime.in) utilize the Razorpay gateway framework. For portal purchases, reversal claims must be brought to our notice within a strict window of 48 hours from the timestamp of payment.
Reversal Criteria for Web Clients:
Duplicate Charges
Systems capturing dual deductions for a singular package activation.
Provisioning Failure
Complete authentication success from the bank, but the platform account fails to unlock premium architecture.
Technical Discrepancy
System glitches leading to incorrect billing configurations or plan mappings.
All web claims must be formally submitted to tpcustomercare@saurishpvtltd.com alongside authentic transactional metadata, registered credentials, and a description of the issue.
Application Ecosystem Subscriptions (Android & iOS Platforms)
Subscriptions managed inside mobile operating environments are sandboxed by external marketplace operators. TenderPrime does not execute, manage, or hold custody of these marketplace finances directly.
A. Google Play Marketplace Environment (Android Clients)
Processing Unit: Google Play Billing CoreSubmission Window: Claims must be forwarded through the user’s centralized Google Order Panel within 48 hours.
Standard Procedure:
Access your Google Play Account Interface ➔ Navigate to "Payments & Subscriptions" ➔ Pinpoint the TenderPrime instance ➔ Select "Report an Issue" or request appropriate administrative mediation.
B. Apple App Store Marketplace Environment (iOS Clients)
Processing Unit: Apple Commerce SubsystemAll disputes are governed exclusively under Apple’s consumer verification rules. TenderPrime cannot initiate reversals directly on Apple's proprietary ledger.
Standard Procedure:
Clients must visit the official portal: reportaproblem.apple.com , authenticate via active Apple ID credentials, highlight the TenderPrime subscription package, and utilize Apple’s native resolution engine.
Cancellation Framework vs. Reversal Protocol
It is critical to differentiate between the ongoing termination of automated billing cycles and the immediate reversal of a processed payment:
Subscription Termination (Cancellation)
Revokes future continuous billing parameters. The user retains complete access to the premium repository until the natural expiration of the active cycle.
Financial Reversal (Refund)
A structural rollback of an active charge, subject to absolute evaluation and time boundaries (48 hours).
Absolute Exclusions (Non-Reversible Conditions)
Reversals are categorically denied under the following parameters:
Past 48-Hour Threshold
Requests hitting the support queue past the strict 48-hour timestamp window.
Heavy Data Consumption
Accounts exhibiting heavy data interaction metrics (e.g., intensive query execution, file extraction, or document downloading).
Promotional & Discount Deployments
Subscriptions deployed via custom promotional mechanisms, campaign vouchers, or localized corporate discounts.
Terms of Service Violations
Active bans arising from an explicit violation of our official Terms of Service or acceptable usage parameters.
Enterprise Verification & Operations Desk
For institutional audits, transaction validation, invoice adjustments, or account provisioning inquiries, reach out to our legal operational desk:
TenderPrime
SAURISH VENTURES PRIVATE LIMITED
Shop No. 4, Velencia Apt., Mahim Road, Palghar West, Palghar, Thane, Maharashtra, 401404, India.
Dynamic Modifications
We retain structural rights to update this regulatory framework at our operational discretion. Modifications become instantly binding upon publication on this interface. Continued interactions with our ecosystem imply standard consent to the updated framework.
Related Platform Governance
Explore our comprehensive terms of service, data privacy protections, and direct communication desks.
